Terms & Refund Policy

Booking & payment

A booking is confirmed only after we verify your bKash payment (TrxID) and the operator issues the ticket with a travel pass.
If seats in your chosen class are not available, we offer the nearest alternative or a full refund.
Passenger names and NID / birth-registration numbers must be correct; the travel pass cannot be transferred.

Refunds follow the ship operator's policy. As a guide: cancellations made more than 72 hours before departure are refunded after the operator's deduction (typically 15–30%); within 72 hours tickets are generally non-refundable.
No refund for missed sailings or late reporting at the jetty.
If a sailing is cancelled by the authorities or operator (weather, government order), you may reschedule or receive a refund as per the operator's decision.
Refunds are paid to the original bKash number within 7 working days of receiving the operator's refund.

The ticket-holder hotel discount applies to hotels booked through TourVill with a valid ship booking ID and is subject to availability.

TourVill Limited, 33 Shah Ali Tower (Level 12), Kawran Bazar, Dhaka 1215 · +880 1847-270717